What is a Wishlist?
What are your shipping charges?
How long will it take to receive my order?
How do I contact Customer Service?
How do I return a product for an exchange or refund?
How do I remove my replica from its base?
How do I return a car for replacement or refund or exchange?
Suggestion for new cars or to make technical suggestions
When will I receive my shipment?
Why doesn't my base have a nameplate?
What if I would like be a retailer/wholesaler
I'm expecting a refund check - where is it?
I received a bill but I didn't think I owed anything?
My credit card has been billed but I haven't received my merchandise
Q. What is a Wishlist?
A. The Wishlist is a way to save items of interest to a holding area until you are ready to purchase. Items will remain in your Wishlist until you remove them.
Q. What are your shipping charges?
A. You'll pay the same flat rate shipping charges on your entire order - no matter how many items you purchase! Standard shipping & handling charges are $7.95 + $1.49 postal insurance for your entire order. No matter how many replicas you purchase - your shipping charges NEVER go up. Q. How long will it take to receive my order?
A. Orders shipped via Standard Shipping
Orders for in stock products will ship within 3 business days via United States Parcel Service. They will arrive within 10-14 business days of your order date (though most customers receive their shipments within 6-7 days).
Items on backorder are noted with the approximate date the item is due in our warehouse. This information is also listed on your order confirmation for your convenience. We will ship the item to you as soon as we receive it. Once shipped, the item should be delivered to you within the time frame noted above. Orders shipped via RUSH Shipping & Delivery
As a service to our customers, we also offer Priority RUSH Shipping. The cost of this service is an additional $9.95 per unit in addition to our standard shipping charges. We guarantee 4 business day delivery for orders of in stock merchandise when you place your order noon, EST. Q. How do I contact Customer Service?
A. At Fairfield Mint we strive for 100% customer satisfaction. If for any reason you are not satisfied with your order - you can return it for a refund or exchange at anytime. We want you to be happy with everything you buy from us. And that means we stand behind the quality and workmanship of everything we sell. If you have a question about any item you've ordered or would like to return or exchange an item - please email us at customer.service@fairfieldm int.com or call our customer service department at 888-430-MINT between the hours of 9AM to 5PM Eastern Time. Q. How do I return a product for an exchange or refund?
A. If you do want to return an item to us. Securely pack the item in its original packing material and send it via US Mail back to us at the address below.
Please let us know if you would like to exchange the product for another item or if you prefer a refund. Fairfield Mint
Returns Department
1 Mechanics Street
Norwalk, CT 06850 Q. How do I remove my replica from its base?
A. Located underneath the base are 4 small screws. Using a small Phillips screwdriver insert the head of screwdriver into the hole in the base and turn counter clockwise. Be careful to hold the car securely while removing the screws to prevent damage to your replica. After all the screws are removed. The car will come off the base.
Q. How do I return a car for replacement or refund or exchange?
A. Package your replica in its original packaging. Please include the packing list invoice (or a copy) with your return. Also be sure to include a note explaining why you are returning the product. Send the item(s) to Fairfield Mint, 1 Mechanic Street, Norwalk, CT 06850.
Q. Suggestion for new cars or to make technical suggestions.
A. Please send all suggestions to customer.service@fairfieldm int.com
Q. When will I receive my shipment?
A. For products that were in stock when you placed your order please allow 2-4 weeks for your order to arrive. For item(s) that were on backorder when ordered please allow 2-4 weeks from the due date listed.
Q. Why doesn't my base have a nameplate?
A. Some vehicles do not come with name plates on the base while others do. The primary purpose of the base is to protect your replica from damage while in transit to your home. Q. What if I would like be a retailer/wholesaler.
A. Please send an email to customer.service@fairfieldm int.com requesting wholesale information and please be sure to leave your name, address and telephone number.
Q. I'm expecting a refund check - where is it?
A. Refunds are processed within 1 week of receipt of the returned product. Please take this into account. If paid by credit card, your card will be credited with the refund within 1 week of receipt of return. If paid by check please allow 2-4 weeks for your refund check to arrive. Q. I received a bill but I didn't think I owed anything?
A. Please check the date on your bill; perhaps your payment crossed in the mail and didn’t have a chance to be processed. Q. My credit card has been billed but I haven't received my merchandise.
A. Your vehicle should be on its way to you. Your credit card is not charged until your replica is shipped. Please allow 2-3 weeks from the date your credit card was charged for your replica to arrive. |
